VERY fast shipping.
The product it self was great and looks great.
There were a few unexpected issues-- like the screws for the anchors that secure the rods falling in a post hole that needed filled first.
I had to cut all the old wooden posts down to the level of a plug that I had to glue in and let set after I removed them all.
None of this n step was mentioned in the videos I saw online.
Jill Rogers05/17/2020, 04:02 PM
Anonymous05/04/2020, 11:30 AM
Fast and efficient.very helpful and friendly when I called them.
Michael04/30/2020, 12:48 AM
Wonderful quality, beautiful product! Customer service is great!
Kathy04/29/2020, 01:45 PM
***** - Five Stars All Around! First off, Stair Rail Direct took my call and answered all of my questions related to the balusters and the Zip Clips I needed for my project. The ordering process was simple and shipping was prompt. I ordered the T-CS 16.31.35 and the T-CS 16.1.1 double knuckle and twist balusters and they look great. The The Carolina Stair Zip Clip system works well and makes installation a breeze! Saved thousands doing this project myself! Would most definitely recommend the products and Stair Rail Direct@The Wood Works LLC for your project.